Refund Policy

Last updated: April 2025. Compliant with UAE Federal Law No. 15 of 2020.

7-Day Return Window

You may open a return/refund request within 7 days of confirming delivery, provided the item:

• Was significantly misrepresented in the listing
• Has undisclosed major defects
• Is a different model or variant than listed
• Has battery health more than 10% below the stated figure (certified used)

Non-Refundable Situations

• Buyer's remorse (changed your mind, found a better deal)
• Normal wear and tear on used items disclosed in listing
• Damage caused by buyer after delivery
• Items confirmed received and rated positively, then disputed later

Refund Process

1. Open dispute within 7 days via Orders page
2. ScootMart reviews evidence (3–5 business days)
3. If approved: escrow is refunded to original payment method
4. Card refunds: 5–10 business days
5. Bank transfer refunds: 3–7 business days

Partial Refunds

For minor discrepancies (e.g. cosmetic damage not disclosed), ScootMart may approve a partial refund agreed between buyer and seller.

Warranty Claims

For certified used listings with platform warranty, warranty claims are handled separately. Contact warranty@scootmart.ae with your order ID and inspection report.